Die wunderbare Geschichte des Pelikans: Ein Kinderbuch

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Handling & Shipping Information

Fast Handling:
We lovingly prepare and pack every order within 24 hours (except for handmade or custom items, which may take a few more days).

Eco Post Worldwide Shipping:
Standard international delivery usually takes 9–21 business days, depending on your destination and local postal service.

EMS Express Shipping:
Need it faster? Our EMS Express service delivers in 7–14 business days (excluding holidays or unexpected delays due to flight irregularities or the current situation in Israel 🇮🇱).

🕊️ Special Notice – Supporting Israel During Difficult Times
Due to the ongoing war, we are doing our absolute best to ship all orders quickly and safely.
Your understanding and support mean the world to us during this challenging period.

💸 Taxes and Duties
Please note: Import taxes or customs duties may apply depending on your country's regulations. These charges are the buyer's responsibility.
By placing your order, you confirm that you are aware of this.

📦 Tracking & Peace of Mind
All shipments include full tracking for your peace of mind.
We are here for you every step of the way — with gratitude and care from Israel.